Caller Identification

Call centers with inbound calls of customers can now identify the caller right away. As a consequence, the call center agents can instantly customize what to say.

Just imagine a caller could be recognized and authenticated quickly and unambiguously before the server forwards the call to the respective call center agent! Wouldn’t this be an extraordinary increase in both efficiency and customer orientation?

When a customer is about to call a call center, two thoughts come to his mind: Do I have all the data I need at hand, such as my customer ID and password? And: How long will I be on hold this time?

These are exactly the issues VOICETRUST addresses with this solution. Customer authentication will become faster, less expensive and more secure by means of our automatic Caller Identification.

The caller states his name and the pre-recorded sentence (e.g. “My voice is my passport”).
Speech recognition allows the system to look up relevant data in the customer data base.
Voice recognition allows the system to verify the customer’s identity.
The call center agent welcomes the customer not only by name, but already has the complete customer file on the screen. In turn, the agent can be absolutely sure to be talking to the customer himself.

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